What do I need to buy Bitcoin?To buy Bitcoin on Bitkoin Africa, you need one of two things - a registered Bitkoin Africa account, or an external Wallet address.
What do I need to sell Bitcoin?To sell Bitcoin on Bitkoin Africa, you need a registered Bitkoin Africa account with your bank account details added to your account.
How soon do I receive the Bitcoins I buy/money from Bitcoins I sell?Immediately. When you purchase Bitcoin, the amount gets credited to Bitcoin Wallet immediately (except you purchased via Quickbuy). The same goes for when you sell Bitcoin – your bank account should get credited immediately, however it may take up to 48 hours. If you’ve made a purchase/sale and your Wallet/account doesn’t get credited in 48 hours, please contact us.
What happens if I sell Bitcoin and don’t get a credit alert from my bank?If you make a sale and your bank account doesn’t get credited in 24 hours, please contact us.
What happens if I buy Bitcoin but it doesn’t reflect in my Wallet balance?If you make a purchase and your Bitkoin Africa Wallet doesn’t get credited in 30 minutes, please contact us.
Can I sell Bitcoin on Bitkoin Africa if I don’t have an account?No, you can’t. You need to have a Bitkoin Africa account to be able to sell Bitcoin on Bitkoin Africa.
Can I sell Bitcoin from an external Wallet on Bitkoin Africa?No, you can’t. All sales on Bitkoin Africa must be from Bitkoin Africa accounts/Wallets.
Can I buy Bitcoin from Bitkoin Africa into an external wallet?Yes, you can. Our QuickBuy feature makes this possible. However, you’ll be charged a Bitcoin Network Fee.
Still have questions? Click through to read more answers to general questions and questions about Your Bitkoin Africa Account, Payments and Transactions, Quickbuy and Posting a Trade.