What do I need to buy cryptocurrency?To buy Bitcoin on BuyCoins, you need to create a BuyCoins account.
What do I need to sell cryptocurrency?To sell cryptocurrency on BuyCoins, you need a fully verified BuyCoins account with your bank account details added to your account.
How soon do I receive the cryptocurrency I buy/money from the cryptocurrency I sell?Immediately. When you purchase cryptocurrency from BuyCoins, the amount gets credited to your bank account immediately. The same goes for when you sell cryptocurrency to a Trade Posting – your bank account should get credited immediately, however it may take up to 48 hours. If you’ve made a purchase/sale and your Wallet/account doesn’t get credited in 48 hours, please contact us.
What happens if I sell cryptocurrency and don’t get a credit alert from my bank?If you make a sale and your bank account doesn’t get credited in 24 hours, please contact us.
What happens if I buy cryptocurrency but it doesn’t reflect in my Wallet balance?If you make a purchase and your Bitkoin Africa Wallet doesn’t get credited in 30 minutes, please contact us.
Can I buy/sell cryptocurrency on Bitkoin Africa if I don’t have an account?No, you can’t. You need to have a Bitkoin Africa account to be able to trade cryptocurrency on Bitkoin Africa.
Can I buy Bitcoin from Bitkoin Africa into an external wallet?No, you can’t. All sales on Bitkoin Africa must be from Bitkoin Africa accounts/Wallets.
Still have questions? Click through to read more answers to general questions and questions about Your Bitkoin Africa Account, Payments and Transactions, and Posting a Trade.