How soon do I receive the sales on my trade?Immediately. As soon as a user sells/buys from your Trade Posting, you receive the corresponding cryptocurrency/Naira. There’s no need for them to contact you.
What do I need to create a Trade Posting to sell cryptocurrency?You need to have a verified Bitkoin Africa account. Also, your Wallet's available balance must have at least the maximum amount you intend to sell plus our trade charge fee (0.5%).
What do I need to create a Trade Posting to buy cryptocurrency?You need to have a verified Bitkoin Africa account. Also, you need to pay for (with your card or bank account) the maximum amount you intend to buy plus payment processing fees (4% of the total amount to be paid + ₦50, with a maximum of ₦2050).
What happens if I don't sell the maximum of cryptocurrency I intend to sell?You can retire your trade and have the remaining cryptocurrency returned to your Wallet.
What happens when I retire my trade?If you retire your Trade Posting, it will no longer appear on the Bitkoin Africa buyers’/sellers’ page. However, because all trades are irreversible, you keep the sales you have made on your trade prior to its retirement. The remaining escrowed amount will then be returned to your wallet/bank account immediately.
I activated my Trade Posting but I can’t see it on the Bitkoin Africa trading page.Please clear your browser cache and refresh the page. If you still don’t see your Trade Posting after 30 minutes, please contact us.
I retired my Trade Posting but I still have an Escrowed Balance.Please clear your browser cache and refresh the page. If you still have an Escrowed Balance after 30 minutes, please contact us.
I retired my Trade Posting but haven’t gotten my deposit back.If you retire a Trade Posting and your Wallet/bank account doesn’t get credited in 24 hours, please contact us.
Still have questions? Click through to read more answers to general questions and questions about Your Bitkoin Africa Account, Buying and Selling Bitcoin, Payments and Transactions and Quickbuy.