FAQs

  • General FAQs

    What do I need to be able to trade on Bitkoin Africa? To buy Bitcoin, you only need a registered Bitkoin Africa account or your external wallet address. To sell Bitcoin, you need a registered ...(Continue Reading →)

  • Your Bitkoin Africa Account FAQs

    How do I create a Bitkoin Africa account? You can create a Bitkoin Africa account by following this link. We made a tutorial to guide you through the process here. What happens if the first/last na...(Continue Reading →)

  • Buying and Selling Bitcoin FAQs

    What do I need to buy Bitcoin? To buy Bitcoin on Bitkoin Africa, you need one of two things - a registered Bitkoin Africa account, or an external Wallet address. What do I need to sell Bitcoin? To...(Continue Reading →)

  • Payments and Transactions FAQs

    What happens if I can’t pay with my Naira debit card? It could be as a result of one of two things – either your bank hasn’t authorised online transactions for your account/card, or your transaction...(Continue Reading →)

  • Quickbuy FAQs

    Can I buy via Quickbuy using my card? Not at the moment. Our Quickbuy feature is only available to users with accounts in Access Bank, Diamond Bank, Fidelity Bank, First City Monument Bank, Guarant...(Continue Reading →)

  • Posting a Trade FAQs

    How soon do I receive the sales on my trade? Immediately. As soon as a user sells/buys from your Trade Posting, you receive the corresponding Bitcoin/Naira. There’s no need for them to contact you. ...(Continue Reading →)

Contact Us

Still Need Help?


If you can't find what you're looking for in our guides, you can contact us via email or phone call.


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